Our Company
Searchpoint is a trading style of The Vesey Partnership Limited who were established in 2008 in Sutton Coldfield, West Midlands.
We provide legal searches, insurance and compliance services for conveyancing solicitors together with valuable support that helps them assess risk, win new business and provide a better service to residential and commercial land and property buyers.
Searchpoint is a technology driven, web based platform that helps deliver increased efficiencies and lower costs for conveyancers. We develop and maintain Searchpoint in-house, utilising the latest technology to provide conveyancers with a market leading service.
Technology is at the heart of our business however what makes the difference is the personal touch. Our customers depend on a service which they can rely on and which is delivered by our team. Our ethos therefore is centred around the client; open and honest from the outset, solution focussed and delivering on our promises.
Current Opportunities
Customer Support
We are looking to recruit someone with a genuine passion for delivering outstanding customer service to join our friendly, family-run business.
Searchpoint has been established since 2008 and provides legal and conveyancing searches to solicitors acting for home buyers and sellers. You will be joining a small, supportive team where you will have real autonomy and responsibility in your role.
Experience gained within a conveyancing, legal, or estate agency environment, along with an understanding of the conveyancing process, would be highly beneficial.
The Role
This is a customer-facing position where you will act as the primary point of contact for our clients, ensuring they receive the correct products within agreed deadlines. The role involves building strong relationships and providing knowledgeable, friendly support over the phone and online.
Key responsibilities include:
- Acting as the primary point of contact for customers
- Processing new orders accurately and efficiently
- Advising customers on which searches to order
- Supporting customers in using our online platform
- Resolving queries and managing accounts
- Handling new customer enquiries
- Delivering consistently exceptional customer service
About You
- Confident communicator with strong telephone manner
- Able to build rapport and long-term customer relationships
- Organised, proactive, and comfortable working independently
- Customer-focused with strong problem-solving skills
Location – Hybrid working: 50% office / 50% home-based
Office location: Sutton Coldfield
Hours – Flexible – Part-time or full-time
Minimum commitment of 3 days per week, up to 5 days for a full-time role
Salary – £28,000, or part time equivalent.
How to Apply – Please send your CV in the first instance to:
tony.clarke@searchpoint.co.uk